Frequently Asked Questions

Getting Started

If you love it, we can frame it! (no pets or significant others please) Simple posters and prints, valuable works of art on paper or canvas, cherished documents, favorite photos, family heirlooms, 3D objects, mirrors—our skilled professionals will help design the right custom frame or display solution for whatever you’re framing. We offer obligation-free designs and quotes in our stores, so come see us! To get started now, visit our custom frame page.

Custom Picture Framing currently takes between 2 to 4 weeks, depending on the frame design you choose. In the event that you are on a tighter timeline, we offer Readymade Picture Framing in-store and online.

Readymade Picture Framing can take from 45 minutes to 24 hours. We offer a wide selection of readymade frames that can be customized with the glass, mats, and backing of your choice. We offer while-you-wait-assembly, which is subject to the busyness of our stores and availability of our staff. We also offer grab-and-go readymade frames that can be purchased in-store and online and completed at home.

Design and Craftmanship

UV-Filtering Glazing of Your Choice (from 78%-99% filtering) protects against environmental factors such as light, heat, pollution, and humidity—all of which can quickly fade and discolor your artwork.

Conservation Matboard is free from acid that will cause yellowish-brown stains to appear around the edges of your object and can also make the paper brittle, weak, and cause it to lose its value.

Archival Acid Free Foam Core Backing, much like acid-free matting, protects artwork from the corroding acids found in regular foam core board.


Fillets – tiny wooden frames (often matching the outer frame), used to decoratively line matting, or used to add dimension to the outer frame.

Liners – often linen (though sometimes finished wood), used as a decorative touch between a piece of art and the outer frame.

Oval or Round Frames – available in several sizes and finishes, customized just for you.

Closed-Corner Frames – frames that are joined prior to being finished so that no corner joins are visible, giving the frame the appearance that it is one piece. Corners can be decorated with composite flourishes or painted designs.

Leather-Covered Frames – optional faux or real leather in various colors/patterns can be overlaid on some of our specialty frames.

Prisma Specialty Acrylic Frames – frosted or see-through acrylic featuring a myriad of color/pattern choices are available for complete customization to perfectly match your art or photograph.

Canvas Float Frames – float frames are aptly named because of the illusion they create: your art will beautifully “float” within the frame without a single brushstroke being covered. Float frames are perfect for a finished, yet minimalist look.

Suede finish – a suede-like fabric finish that lends richness and depth of color to your piece.

Linen – hand-wrapped or machine-finished colored linen matting for a bit of texture and visual interest.

Silk – hand-wrapped or machine-finished colored silk matting for a bit of shine and richness.

Metallics – shiny silver, gold, bronze, and colored metallic-like finished mats for a modern, edgy look.

Museum glass is a modern and more widely used anti-reflective glass with conservation-grade UV protection. In addition to its nearly-invisible finish, it effectively blocks up to 99% of harmful indoor and outdoor UV light rays so that framed pieces remain clearer and brighter for longer.

Non-glare glass is the original anti-reflective glass that enhances the beauty of artwork with an etched matte finish to scatter light and minimize unwanted glare. Although it is less reflective than regular clear glass, non-glare glass can have a slightly-frosted look in direct sunlight. It is available in both 45% UV protection and 99% UV protection.

Reference our glass choices to learn more about glazing options.

See our glass choices to learn more about glazing options.

Delivery and Picture Hanging Service

Hanging or Display of Art

Orders from The Shop

We strive to have your order processed and shipped within 1-2 business days. From there it will be another 2-5 days in transit, depending on the shipping chosen at checkout. If In-store pickup was selected, we will have your items ready for pickup within 1-2 business days and will call or email when ready.

Business days include Monday-Friday.

When your order is shipped (directly to you or to a store for pickup) we will send you an email notification including the tracking number when applicable.

You may return most items in-store or by mail within 30 days of receipt. To learn more and get started, click here.

We use both the United States Postal Service (USPS) and FedEx, depending on which we determine is the safest and quickest method.

Photo Printing

*If your file is larger than 100mb, or is in a different format such as PDF, Photoshop, Illustrator, InDesign, or Coreldraw, please email us at [email protected] and we will send you a file retrieval request.

Frame Handling and Care


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Don’t hesitate to tell us about your project’s timeline and budget. We’re straightforward with our abilities and our pricing and we’re ready to make your world a more beautiful place.

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