If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, we offer hassle-free returns or replacements at no cost to you. Shipping damages must be reported here within two(2) days of receipt. To complete your return/replacement, we may require photos of the damage. If the damage or quality issue is not apparent in the photos, we may request additional information or that you return the item before the return/replacement can be processed. Please keep product and all original packaging materials until your request has been completed
Photo Print Doesn’t Meet Expectations:
Please understand that there are differences in computer monitor/mobile device color calibration and our printer. The colors you see on your computer or mobile device will be slightly different from the print you receive. In the event that you are not satisfied due to color, size, print type, or options selected, the Hall of Frames will issue a (one-time) re-print of equal or lesser value at no charge. Customer will be responsible for providing a new/updated print file, shipping the original print back, and also for return shipping & any order expedition charges if desired. Should the print not meet your expectations, please click here & notify us within 7 days of receipt.